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Welcome everyone.
My name is John Wong, and

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I’m honored to serve as the Faculty Leader for the 
Certified Facilities and Property Manager Program.

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it’s a pleasure to introduce a program 
that’s not only timely, but transformative.

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Over the next 11 modules, we’ll dive into the full 
scope of responsibilities in this dynamic field.

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So let’s take a look at what’s 
ahead—and what it means for you.

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We begin with context in Module 1, 
where we will introduce you to the

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Property and Facility management profession.
We will discuss how Facilities and property

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managers have evolved from maintenance supervisors 
to strategic partners in business performance.

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We’ll explore how ESG expectations—are 
reshaping operational strategy.

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We’ll also break down asset types: 
commercial, residential, industrial,

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and institutional—each with its 
own challenges and benchmarks.

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Next, we get hands-on in Module 2.
You’ll learn the difference between

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preventive and predictive maintenance,
and how building analytics help anticipate

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issues before they escalate.
We’ll dive into capital

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renewal strategies and how smart systems—
from HVAC automation to lighting controls—

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can reduce costs while 
boosting occupant experience.

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In Module 3, You’ll learn to 
prepare and interpret leases—

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We’ll explore how you, as a manager, shape 
tenant experience and to resolve conflicts.

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In Module 4,
we will analyze space utilization,

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study hybrid work models,
and apply change management

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frameworks to your own planning.
We will discuss how strategic

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planning and future-proofing your 
footprint will be central themes.

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In Module 5,
Environmental Sustainability and Energy

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Management is one of our most high-impact modules.
Sustainability is no longer

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optional—it’s a performance metric.
You’ll explore carbon reduction pathways,

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conduct energy audits,
and learn about green building certifications.

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In Module 6
we focus on resilience.

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You’ll learn to conduct hazard assessments,
build emergency response plans,

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and design business continuity strategies 
that protect people, property, and reputation.

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We’ll also discuss insurance 
and contractual risk mitigation,

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In Module 7,

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You’ll learn to distinguish between 
capital and operating budgets,

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and uncover strategies to reduce vendor 
spend without compromising service.

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In Module 8,
we will learn Project Management.

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You’ll gain tools to manage scope, 
budget, and schedule through every phase—

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We’ll look closely at stakeholder 
alignment, lifecycle costing,

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and how to keep teams accountable and connected.

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Module 9,
will introduce

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digital tools such as CMMS, IWMS, BIM, Digital 
Twins, mobile apps, and cloud-based dashboards.

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In Module 10
we will learn about Vendor and Contract Management

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we cover service contracts 
and performance agreements

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and introduce strategies for Procurement 
and managing outsourced services,

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Module 11 will introduce 
Leadership and Soft Skills

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This module focuses on emotional intelligence,
ethical decision-making,

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inclusive leadership,
and cross-cultural communication.

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This Certified Facilities and Property 
Manager Program is more than information—

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it’s a framework for action.

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We’re thrilled to partner with you 
in your journey toward certification.

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If you have any questions, please email 
me at the address noted in this slide.