Welcome everyone. My name is John Wong, and
I’m honored to serve as the Faculty Leader for the Certified Facilities and Property Manager Program.
it’s a pleasure to introduce a program that’s not only timely, but transformative.
Over the next 11 modules, we’ll dive into the full scope of responsibilities in this dynamic field.
So let’s take a look at what’s ahead—and what it means for you.
We begin with context in Module 1, where we will introduce you to the
Property and Facility management profession. We will discuss how Facilities and property
managers have evolved from maintenance supervisors to strategic partners in business performance.
We’ll explore how ESG expectations—are reshaping operational strategy.
We’ll also break down asset types: commercial, residential, industrial,
and institutional—each with its own challenges and benchmarks.
Next, we get hands-on in Module 2. You’ll learn the difference between
preventive and predictive maintenance, and how building analytics help anticipate
issues before they escalate. We’ll dive into capital
renewal strategies and how smart systems— from HVAC automation to lighting controls—
can reduce costs while boosting occupant experience.
In Module 3, You’ll learn to prepare and interpret leases—
We’ll explore how you, as a manager, shape tenant experience and to resolve conflicts.
In Module 4, we will analyze space utilization,
study hybrid work models, and apply change management
frameworks to your own planning. We will discuss how strategic
planning and future-proofing your footprint will be central themes.
In Module 5, Environmental Sustainability and Energy
Management is one of our most high-impact modules. Sustainability is no longer
optional—it’s a performance metric. You’ll explore carbon reduction pathways,
conduct energy audits, and learn about green building certifications.
In Module 6 we focus on resilience.
You’ll learn to conduct hazard assessments, build emergency response plans,
and design business continuity strategies that protect people, property, and reputation.
We’ll also discuss insurance and contractual risk mitigation,
In Module 7,
You’ll learn to distinguish between capital and operating budgets,
and uncover strategies to reduce vendor spend without compromising service.
In Module 8, we will learn Project Management.
You’ll gain tools to manage scope, budget, and schedule through every phase—
We’ll look closely at stakeholder alignment, lifecycle costing,
and how to keep teams accountable and connected.
Module 9, will introduce
digital tools such as CMMS, IWMS, BIM, Digital Twins, mobile apps, and cloud-based dashboards.
In Module 10 we will learn about Vendor and Contract Management
we cover service contracts and performance agreements
and introduce strategies for Procurement and managing outsourced services,
Module 11 will introduce Leadership and Soft Skills
This module focuses on emotional intelligence, ethical decision-making,
inclusive leadership, and cross-cultural communication.
This Certified Facilities and Property Manager Program is more than information—
it’s a framework for action.
We’re thrilled to partner with you in your journey toward certification.
If you have any questions, please email me at the address noted in this slide.