Certified Global Diversity, Equity and Inclusion HR Manager (CDEI™)

• 43 Modules
• Global Human Resources & Analytics

Professional Designation Earned: CDEI™

The CDEI™ program provides HR professionals with the necessary skillsets to emerge as leaders in designing strategies and advocating for Diversity, Equity, and Inclusion (DEI) in the workplace.

Key skills you will gain:

• DEI Initiatives
• Employee Relations
• Employee Engagement
• Cultural Awareness
• Confronting Bias
• Diversity Strategy
• Diversity & Inclusion
• Building Allyship
• Recognizing Microaggressions
• Constructive Dialogue
• Building Inclusive Culture
• Recruiting Inclusively
• Unconscious Bias
• DEI Integration
• DEI Legal Compliance
• Fair & Inclusive Recruitment & Retention
• Bias Identification
• Cross-Cultural Communication
• Conflict Resolution
• Cultural Awareness
• Inclusive Leadership
• Cultural Sensitivity
• DEI Performance Measurement
• HR DEI Policy Development
• Ethical Decision-Making
• Diversity Advocacy
• Cross-Cultural Management
• Diversity Metrics
• Organizational Culture Assessment
• Pay Equity Analysis

Certified HR and Talent Analytics Manager (CHRA™)

• 51 Modules
• Global Human Resources & Analytics, Data Modeling & Analytics

Professional Designation Earned: CHRA™

The CHRA™ program equips HR professionals with advanced analytical skills, blending theoretical knowledge and practical experience to optimize HR strategies, recruitment, and employee engagement.

Key skills you will gain:

• HR Analytics Tools & Methodologies
• HR Analytics Maturity Model
• Employee Profiling
• Talent Analytics Tools & Methodologies
• HR Storytelling
• Descriptive & Diagnostics Analytics
• Predictive & Prescriptive Analytics
• Training & Development Analytics
• Talent Analytics
• Succession Planning Analytics
• Compensation Analytics
• Diversity & Inclusion Analysis
• Employee Engagement Analytics
• Employee Retention Analytics
• Workforce Planning Analytics
• Performance Management Analytics
• Organizational Culture Assessment Techniques
• Data-Driven Organizational Change Management
• HR Analytics Strategy Formulation
• HR Dashboard & Scorecards
• Key Performance Indicators (KPIs) & Metrics
• Skill Gap Analysis
• HR Data Visualization Techniques
• Predictive Analytics For HR
• Advanced HR Analytics Techniques
• Employee Relations
• HR Lifecycle
• Trend Analysis
• AI In HR Analytics

Certified Customer Success Manager (CCS™)

• 43 Modules
• Global Operations, Supply Chain & Procurement, Global Human Resources & Analytics

Professional Designation Earned: Certified Customer Success Manager (CCS™)

This certified program will equip you with strategic and practical expertise to manage the customer lifecycle, drive retention, and align customer success with sustainable business growth.

Key skills you will gain:

• Customer Success Strategy Design
• Customer Lifecycle Management
• Customer Segmentation and Prioritization
• Customer Value and Outcome Mapping
• Onboarding Program Design
• Time-to-Value Optimization
• Customer Engagement Planning
• Stakeholder and Executive Alignment
• Relationship and Influence Management
• Quarterly and Executive Business Reviews
• Customer Health Score Development
• Customer Data Analytics
• Churn Risk Prevention
• Customer Journey Mapping
• Expansion and Growth Opportunity Identification
• Voice of the Customer Frameworks
• Feedback Analysis and Action Planning
• Customer Advocacy and Reference Programs
• Cross-Functional Collaboration
• Customer Success Metrics and KPIs
• Net Revenue Retention and Growth Analysis
• Customer Success Technology Utilization
• CRM and CS Platform Integration
• Customer Engagement Automation
• Customer Success Playbook Development
• Proactive Customer Risk Management
• Customer Success Operating Models
• Scalable Customer Success Processes
• Customer Success Governance Structures
• Executive Reporting and Storytelling